FICTIONAL TRAINING DEMO. Use only the supplied source text below; do not search work files, email, calendars or the web. Produce drafts only.

Using the supplied product FAQ and fictional customer message, draft a helpful response under 150 words. Cite the FAQ sections supporting the answer. If the requested resolution is outside documented policy, draft an escalation note rather than promising a refund, feature or deadline. Return internal evidence separately from the customer-facing draft.
Preserve the distinction that resolution TIME is not guaranteed. Do not replace it with a claim that resolution itself is not guaranteed.

SOURCE TEXT
CUSTOMER FAQ AND MESSAGE — FICTIONAL
F1: CSV export is available from Settings > Export.
F2: Standard support reviews export issues within two business days; resolution time is not guaranteed.
F3: Refund requests require a support lead's review; agents cannot promise eligibility or approval.
C1: Customer asks for help exporting tasks and requests an immediate refund.